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COVID-19

By Christian Hümpfner, (comments: 0)

Dear valued customer,

Following on from previous communications relating to continuity of support & service during the COVID-19, AMCS want to reaffirm our capability to maintain services in the event of any disruption to business that COVID-19 may pose.

This situation is covered within AMCS disaster recovery and business continuity plans that are in place to deal with unforeseen events, such as COVID-19, that have the potential to pose risk of significant business disruption. Following these plans the following measures have been invoked:

  1. 1)  Crisis Management Team:

    The COVID-9 outbreak is being monitored and managed by AMCS Crisis Management team who are managing communications internally and externally, assessing potential risks and putting in place measures to mitigate and address these risks. This team reports directly to the AMCS Senior Leadership Team, who have full visibility and accountability for measures being taken to ensure the well being of AMCS employee base and the continuity of business operations.

  2. 2)  Remote Working:

    AMCS are very familiar with remote working with a large proportion of our employees working remotely on a regular basis. However, AMCS have recently completed a remote working “fire drill” test across our full employee base. If the need arises AMCS can move entire offices or regions to secure remote working to ensure business continuity. This means that we will be able to maintain full business continuity for all critical functions including:

    • Customer Support

    • Consultancy Services

    • Product Development

    • Account Management

3) Global Structures:

AMCS operate under global structures with Global Support, Professional Services and Development teams operating from multiple locations worldwide. As a result of this, coupled with remote working capability, there is inbuilt redundancy and resilience that will allow AMCS to maintain services even if some staff members become sick due to COVID-19.

4) Travel:

We have assessed business travel risk, both from an infection exposure perspective and business continuity perspective. As a result, we have introduced measures to limit business travel to reduce risk of exposure for our employees whilst ensuring that business critical travel is maintained. In this regard, we would ask for our customers support in facilitating video conferencing / virtual meetings where possible.

Delivering Hardware Services often requires AMCS personnel to physically attend customer site to fix issue and install kit. AMCS have advised its employees not to travel to affected areas with presumed ongoing community transmission of COVID-19. As this point in time this is not impacting AMCS ability to deliver Hardware Services. However, we are monitoring the situation very closely and will advise you if this situation were to change.

  1. 5)  Critical IT Service Providers

    AMCS have confirmed that our critical IT service providers have adequate business continuity plans in place to ensure that continuity of service to AMCS is maintained during the COVID-19 outbreak.

  2. 6)  Supply Chain:

    In response to the coronavirus outbreak in China, National and local Governments there have made decisions related to the shutdown of industrial production in the country which has resulted in little to no production in February. Chinese companies are gradually ramping up production, but it is estimated to be mid-April before full production is restored.

    There have been no immediate breaks in the AMCS supply chain so far due to staged buffer stocks and receipt of shipments dispatched prior to the shutdown. AMCS are working closely with our suppliers to ensure continuity of supply and are also looking for alternative suppliers for the products deemed most at risk.

We are monitoring the situation with our suppliers and obtaining regular updates and will provide feedback to our customers on any potential delays to orders.

7) Best Practice Prevention measures

AMCS have implemented best practice prevention measures as outlined by WHO and local health authorities. In implementing and following these guidelines it is hoped that risk of spread of infection will be greatly reduced.

This bulletin and subsequent updates will shortly be available on https://www.amcsgroup.com/ If you have any queries, please contact AMCS Customer Support at support@amcsgroup.com AMCS Group

Currently there are no events.

Mobile Grading App

Our Mobile Grading App continues to be a huge success story. The RECY Mobile Grading App is being used daily by over 800 mobile devices (smartphones and tablets) in the yards of our customers who already work more efficiently with this solution. The App improves the communication for the receiving of material, eliminates security gaps and speeds up the weighing of the trucks at the truck scale. Photos which are taken with the App are automatically linked to the received material providing better control for traders and established proof for any claim with suppliers and consumers. The WIP Sorting function of the App can also be used efficiently for the grading of material within the sorting process after the truck leaves the yard.

RECY Version 6

Nearly 50 of our existing customers have migrated so far to the new RECY Version 6 based on Microsoft  SQL database, .NET platform and C#. All new customers acquired in 2015 and 2016 are also using RECY Version 6. During 2017, we are planning another 50+ migrations. The new version has great improvements in navigation, workflow, and reporting. It is most surprising how fast the users at existing and new customers are able to handle the new user interface and navigation. Proven and enhanced concepts, combined with the most modern technology.

Business Intelligence and Dashboards

RECY provides all reports and detailed analysis which are required for the daily business processes as real time information. For even more detailed and flexible analysis, for planning and simulation, our Business Intelligence solution based on Cognos which is integrated in our RECY ERP system is indispensable. Cognos is a product of IBM Corporation and is regarded worldwide as one of the best BI systems. The flexibility and power of this product is unrivalled. With cubes and dashboards, the existing data can be analyzed from all angles and can optionally be compared with budget data. Another powerful feature is the simulation which answers questions like What if?

iRECY App

For customers who do not use our CRM system can at least use the majority of the functionality provided within the CRM App. It provides a complete information system on purchase and sales transactions, shipped material, contracts, scale tickets, prices, open receivables, container transactions and runs along with documents and photos from RECY Archive our integrated digital electronic archive system. This information is available in real time as per the last data entry by your staff. The App can also process contract data entry and price file updates. The iRECY App is currently only available on iOS tablets.

Mobile CRM App

The mobile app version of our Customer Relationship Management  system is widely used productively by customers. Besides the usual functionality of a CRM system like communication and planning of activities, our CRM provides a complete information system on purchase and sales transactions, shipped material, contracts, scale tickets, prices, open receivables, container transactions, and runs along with documents and photos from RECY Archive our integrated digital electronic archive system. This information is available in real time as per the last data entry by your staff. The App can also process contract data entry and price file updates. The iRECY CRM App is currently only available on iOS tablets.

MULCO Fleet Control & App (Telematics)

The MULCO Fleet Control Module  in combination with our MULCO App provides an outstanding logistics solution based on the latest proven technology. The drivers receive their run orders directly on a tablet in the truck. The dispatcher is continuously informed where their trucks are and for which customer they currently provide a service. The App allows you to take photos at the customer location and to collect electronic signatures from the customer's staff. Even your scales can be operated directly by the driver through the App. The App supports complete control of bins and containers using durable QR coded labels on the containers using the MULCO Scanning App on a smartphone, which is linked to the tablet via Bluetooth.

This proven solution provides you a very low investment with an unbelievable potential for savings and makes your logistics department much more efficient.

See our customer video below showing you how productive this solution is.